Customer Care: Monday – Sunday, 8:00 AM – 5:00 PM (AEST) | Response Time: Within 24 Hours
What's the IP rating on your lights, and can they handle rain?
All our solar lights are rated IP65, built to handle rain, sprinklers, and everyday outdoor weather without an issue.
How long does the battery last on a full charge?
Most of our lights run 8–10 hours on a full charge after a full day of direct sunlight.
Do I need to charge the lights before first use?
Yes — give them a full day of direct sunlight before first use so the battery is properly charged.
Do you offer free shipping?
Orders over $100 ship free. Orders under $100 have a flat $10 shipping fee.
How long does delivery take?
Orders are processed within 1–3 business days and typically arrive within 3–10 business days depending on your location.
Can I change my order after placing it?
Yes — contact us within 24 hours of placing your order and we'll do our best to make changes. After that, your order may already be in processing.
Can I cancel my order?
Yes, as long as it hasn't shipped yet. Once dispatched, cancellations aren't possible. Contact us as soon as possible at info@TJandHome.com.
How do I track my order?
Once your order is dispatched you'll receive a tracking number via email, or you can track it using the Track Your Order page.
What is your return policy?
We offer a 30-day return policy. Items must be unused and returned in their original packaging.
What if my item arrives damaged or incorrect?
Contact us immediately at info@TJandHome.com with photos of the issue and we'll resolve it as quickly as possible.
How do I contact you?
Email us at info@TJandHome.com. We're available Monday to Sunday, 8:00am – 5:00pm AEST. You can also reach us via our Contact page. We aim to respond within 24 hours.